We want you to have a smooth and worry-free shopping experience at Genzify.store. If something is not right with your order, we are here to help. Please read our return and refund guidelines below.
How Many Days Do You Have to Request a Return
You can request a return or replacement within 7 days of receiving your order.
After 7 days, we are unable to accept return requests.
Replacement and Refund Process
For Replacement
If you received the wrong size, wrong product or a damaged item
- Contact us with your order number and a clear photo of the product
- Our team will verify the issue
- We will arrange a replacement or guide you to send the product back
- A fresh product will be shipped once the return is confirmed
For Refund
Refunds are available if
• The product is damaged
• You received the wrong item
• The product has a manufacturing defect
Refund steps
- Send us the order number and product photos
- After approval, return the item to our provided address
- We will issue the refund to your original payment method once the product is received and checked
Refunds usually take 3 to 7 working days after verification.
Return Conditions
To be eligible for a return or replacement, the product must be
• Unworn and unwashed
• In its original condition
• With all original tags and packaging intact
• Without perfume, stains, or damage
Products that fail these checks cannot be accepted for return.
Items Not Eligible for Return
• Used or washed clothing
• Items without tags
• Products damaged by the customer
• Customized or personalized items (if any)
How to Contact Us
If you want to initiate a return or refund, simply reach out to us through the Contact Us page with your
• Name
• Order number
• Issue details
• Product photos
Our team will respond quickly and guide you through the complete process.
Our Promise
We understand that trust matters when shopping online. Our return and refund process is designed to be simple, fair and customer-friendly. Your satisfaction is important to us and we will always do our best to help you.